Frequently Asked Questions

How does Hunt A Killer work?

When you sign up for a Hunt A Killer subscription, you'll receive a box (we call them episodes) every month that includes items related to the story and the mystery you're trying to solve. Each storyline lasts six episodes with each episode building on the one before leading up to an exciting season finale. Once you've completed a season, you'll begin the next season the following month so you never miss a minute of the fun.

How much does it cost?

Our 3-month (half season pass) is just $30 / month, and you can cancel any time. For even bigger savings, you can buy one of our Season Pass memberships, which are 6 or 12 months. With our Season Pass memberships, you’ll get FREE SHIPPING on every episode! (U.S. orders only).

Is this a subscription or a one time purchase?

Hunt A Killer is an immersive subscription experience that is shipped each month. A lot of our members compare it to their favorite TV shows, because 6 boxes make up one season of Hunt A Killer.  You can choose from a 3 (half season pass), 6 (full season pass) or 12 month (double season pass) package. and you can cancel at any time. No matter which plan you choose, you will receive a package every month containing letters, objects, evidence, and clues. Each monthly package provides further insight into the case.

Each monthly package provides enough clues and evidence for you to form theories on the case and figure out what happened.

What if I want an entire case in one box instead of having to wait?

With our subscription box, you have the option to expedite your next box. Finish one episode and get the next one immediately instead of waiting by selecting the option in your member account.

Or check out our Premium Experiences here. These cases are all-in-one cases with premium items and story lines. Perfect for one time game nights or people who only want to commit to a single box.

How much time will I spend on each box? Are they difficult?

Everyone is different, so we can’t say for sure how long you’ll take. Some members report spending between 2-3 hours on each episode going over the clues and piecing the story together, while others say they have spent over 8 hours. We find the best detectives take longer and revisit boxes to really dig into the added layers in each episode. Test your detective skills and look at every possibility as you make your way to solving the case till the end!

We also have a forum and Facebook community where fellow detectives share tips and hints with others who are working on the same episode, and we offer hints and reveals for members who find themselves stuck on a particular box.  

What if I don't always have time for it?

If you like the experience, but lack the time to devote to it right now, we offer a Pause Subscription option that allows you to pause your subscription for 30 or 90 days, then will pick up where you left off. You can find this option in your member account.

Or, if you’re able, collect a few boxes and use them the next time you have friends over so you have more to work through together. We’ve found that involving your family and friends can make the experience even better!

What if I need to cancel?

While we would hate for that to be the case, we know Hunt A Killer is not for everyone. Simply cancel directly from your member account or contact our support team at [email protected], and we'll be happy to help. You do need to cancel before your subscription renews to avoid your next charge. Because of the nature of the game, we do not offer refunds or accept returns on delivered episodes.

Do you ship internationally?

Yes, we ship all of our products internationally via DHL. Delivery estimates and shipping charges vary on the country we’re shipping to. We’re happy to help answer any questions about shipping to your location. Reach us at [email protected] if you have specific questions about your location.

Can I buy Hunt A Killer as a gift?

Absolutely! You can purchase one of our Premium Cases, or a membership (3-month Half Season Pass, 6-month Season Pass, or 12-month Season Pass) for your mystery-loving friends and family members. To buy a gift subscription for Hunt A Killer, enter the recipient’s shipping details at checkout along with their email address – and we’ll take care of the rest. If you want it to be a surprise, we recommend signing up with your own email address and forwarding the introductory emails to the recipient once they receive their package.

All of our memberships are auto-renewing, so when you no longer want to pay for your friend’s subscription, reach out to us and we’ll help transfer your payment to them.

I have other questions. How can I reach out?

Our professional customer service team is here to answer your calls and emails Monday through Friday 8 am to 6 pm EST.

Reach out through any of these methods and our customer service reps will happily answer any questions you may have.

Chat: icon on bottom corner of website
Email: [email protected]
Call - 1-866-654-HUNT

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